Last Updated: November 2026

At Prime Pupil (www.primepupil.com), we respect the privacy of our visitors, students, customers and readers. We are committed to handling personal information responsibly and taking reasonable measures to protect it.

This Privacy Policy explains what information we collect, why we collect it, how we use it and how users can contact us regarding their personal information.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal and Registration Information

When users register for academic resources, courses or other services, we may collect:

• Full name.
• Username and password.
• Email address.
• Mobile or WhatsApp number.
• Class or educational details.
• Other information voluntarily provided through registration forms.

B. Customer and Order Information

When customers purchase books, eBooks, digests or other products, we may collect:

• Customer name.
• Billing and shipping address.
• Email address and contact number.
• Order details and purchase history.
• Payment status and transaction reference information.

C. Technical Information

When visitors access our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Website usage and navigation details.
• Cookies and similar technologies, where applicable.

2. How We Use Your Information

We use collected information for legitimate website and business purposes, including:

• Creating and managing user accounts.
• Providing access to academic resources and restricted content.
• Processing orders and delivering purchased products.
• Sending order confirmations and important service-related communications.
• Responding to enquiries and providing customer support.
• Managing pre-orders, cancellations, refunds and delivery arrangements.
• Improving website functionality and user experience.
• Maintaining website security and preventing fraudulent activities.
• Sending promotional information where appropriate and permitted.

We do not intend to use personal information for purposes unrelated to the services provided by Prime Pupil.

3. Payment Information

Payments made through Prime Pupil may be processed by third-party payment service providers, including Razorpay.

Payment transactions are handled through the payment provider’s secure systems.

Prime Pupil does not intend to collect or store customers’ complete debit card numbers, credit card numbers, UPI PINs, banking passwords or other confidential payment credentials on its website.

Payment confirmation, transaction references and order-related information may be retained for accounting, customer service and transaction verification purposes.

Customers should also review the privacy policies of the respective payment service providers.

4. Cookies and Website Technologies

Prime Pupil may use cookies and similar technologies to:

• Maintain user login sessions.
• Remember user preferences.
• Support shopping cart and checkout functionality.
• Improve website performance.
• Understand website usage and visitor activity, where analytics tools are enabled.

Users can manage or disable cookies through their browser settings. However, disabling certain cookies may affect website functionality, including login and checkout facilities.

5. Sharing of Personal Information

Prime Pupil does not sell or rent users’ personal information to third parties.

Information may be shared with service providers where necessary to operate the website and provide requested services, including:

• Website hosting and technical service providers.
• Payment gateways and financial service providers.
• Shipping and courier partners.
• Email delivery and communication services.
• Website security and maintenance providers.

Such information will be shared only to the extent reasonably necessary for the relevant service or legal purpose.

We may also disclose information where required by applicable law, a lawful government request or a competent legal authority.

6. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Users are also responsible for maintaining the confidentiality of their account credentials.

Please do not share your username or password with others.

Although we take reasonable precautions, no online platform can guarantee absolute security of information transmitted or stored electronically.

7. Student and User Accounts

Certain academic resources and website facilities may require registration.

• Users should provide accurate and updated information.
• Login credentials should be kept confidential.
• Users should not share restricted account access with unauthorised individuals.
• Users may contact us for assistance with account-related issues.
• Accounts may be suspended or restricted in cases of misuse, fraudulent activity or violation of website terms, subject to applicable law.

8. Children’s Privacy

Prime Pupil provides educational resources that may be used by school students.

We encourage parents and guardians to guide younger students when they register or use online services.

Where applicable law requires parental or guardian consent for processing a child’s personal information, we will follow the applicable requirements.

9. Third-Party Websites and Links

Our website may contain links to external websites and services, including educational platforms, music-sharing platforms and other third-party resources.

These websites operate independently and have their own privacy policies and practices.

Prime Pupil is not responsible for the privacy, security or content of external websites.

Users are encouraged to review the relevant privacy policies before sharing personal information with third-party platforms.

10. Retention of Information

Personal information may be retained for as long as necessary to:

• Maintain user accounts and provide requested services.
• Fulfil orders and provide access to purchased products.
• Maintain transaction, accounting and business records.
• Resolve customer complaints and disputes.
• Meet applicable legal and regulatory requirements.

When information is no longer required for a legitimate purpose or legal obligation, reasonable steps will be taken to delete or securely dispose of it.

11. Your Privacy Rights

Subject to applicable law, users may request to:

• Know what personal information is being processed.
• Correct inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints about the handling of personal information.

Certain information may need to be retained where required by law or for legitimate legal and accounting purposes.

12. Changes to This Privacy Policy

Prime Pupil reserves the right to update this Privacy Policy whenever necessary.

Any revised version will be published on this page with an updated revision date.

Users are encouraged to review this page periodically.

13. Contact and Privacy Enquiries

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Website: www.primepupil.com

Email: connect@primepupil.com

Phone/WhatsApp: +91 8866520620

Location: Ahmedabad, Gujarat, India

We will make reasonable efforts to review and respond to privacy-related enquiries and complaints within the time prescribed by applicable law.

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