Last Updated: November 2026

At Prime Pupil (www.primepupil.com), we aim to provide a smooth and transparent shopping experience. This Cancellation Policy explains the conditions under which customers may request cancellation of orders placed through our website.

1. Cancellation of Printed Book Orders

Customers may request cancellation of an order for a printed book or other physical product before it has been dispatched.

• Cancellation requests must be submitted as early as possible.
• An order may be cancelled if it has not entered the dispatch process.
• Once an order has been dispatched, cancellation may no longer be possible.
• If cancellation is approved, the applicable refund will be processed through the original payment method wherever possible.

2. Cancellation of Pre-Ordered Books

Some printed books may be offered through a pre-order arrangement.

Where a minimum of 20 confirmed pre-orders is specified for a particular book:

• Customers may request cancellation before the printing process begins.
• Pre-orders for each book will be counted separately.
• If the minimum required number of pre-orders is not achieved within the announced period, customers will be informed about the available options.
• If printing does not proceed, customers will be offered cancellation and a refund.
• Once printing has commenced, individual cancellation requests may be subject to the specific conditions communicated at the time of pre-order, subject to applicable consumer rights.

Any significant change in the expected printing or delivery schedule will be communicated to customers.

3. Cancellation of Digital Products

Digital products include:

• eBooks.
• Downloadable PDFs.
• Academic digests and study materials.
• Other downloadable educational and literary resources.

Since digital products may become available immediately after successful payment, cancellation may not be possible once the content has been accessed or downloaded, except where a valid refund or cancellation right applies under applicable law.

Customers are encouraged to review the product description and compatibility information before completing their purchase.

4. Cancellation by Prime Pupil

Prime Pupil reserves the right to cancel an order in circumstances such as:

• The ordered product is unavailable.
• A technical or pricing error has affected the order.
• Payment verification fails.
• A suspected fraudulent or unauthorised transaction is identified.
• The order cannot be fulfilled due to circumstances beyond our reasonable control.

If an order is cancelled by Prime Pupil after payment has been received, an appropriate refund will be initiated.

5. How to Request Cancellation

Customers wishing to cancel an order should contact us with the following details:

• Customer’s name.
• Order number.
• Registered email address.
• Product name.
• Reason for cancellation.

Please submit cancellation requests as soon as possible to improve the chances of processing them before dispatch or fulfilment.

6. Refund Processing

Once a cancellation and refund request is approved:

• The refund will normally be initiated within 7 working days.
• Refunds will generally be processed through the original payment method.
• The time taken for the amount to appear in the customer’s account may depend on the bank or payment service provider.

For additional information, please refer to our Return and Refund Policy.

7. Contact Us

For cancellation-related enquiries or assistance, please contact:

Website: www.primepupil.com

Email: connect@primepupil.com

Phone/WhatsApp: +91 8866520620

Location: Ahmedabad, Gujarat, India

We appreciate your understanding and cooperation.

Prime Pupil – Learn, Explore, Read and Grow!