Last Updated: November 2026

Thank you for shopping at Prime Pupil (www.primepupil.com).

We aim to ensure that your printed books and other physical products reach you safely and conveniently. Please read our Shipping and Delivery Policy before placing an order.

1. Products Covered

This policy applies to physical products purchased through PrimePupil, including:

• Printed academic books and English digests.
• Printed poetry and fiction books.
• Teachers’ books and educational resources.
• Workbooks and other printed materials.

Digital products, including eBooks, downloadable PDFs and online study materials, are delivered electronically and are not covered by physical shipping arrangements.

2. Order Processing

• Orders will be processed after successful payment confirmation.
• Orders will normally be prepared for dispatch within the processing period mentioned on the product page.
• Customers will be informed if an order is likely to experience an unexpected delay.
• Orders containing multiple products may be dispatched together or separately, depending on availability.

3. Shipping Locations

Prime Pupil initially aims to provide delivery services within India.

Delivery availability may depend on the customer’s location and the serviceability of the courier partner.

International shipping, if introduced, will be subject to separate terms and applicable charges.

4. Shipping Charges

• Shipping charges, where applicable, will be displayed during checkout.
• Shipping costs may vary according to the destination, weight, dimensions and number of products ordered.
• Any applicable additional charges will be communicated before the order is confirmed.

5. Estimated Delivery Time

Delivery time depends on the destination, courier availability and order processing requirements.

The estimated delivery period, wherever available, will be displayed on the product page or communicated to the customer.

Delivery estimates are indicative and may vary due to unforeseen circumstances, including weather conditions, transportation disruptions and courier-related delays.

6. Pre-Ordered Books

Some printed books may be offered through a pre-order arrangement.

• Printing will proceed after the minimum required number of confirmed pre-orders for the particular book has been received.
• Where specified, the minimum requirement will be 20 confirmed pre-orders per book.
• Pre-orders for different books will be counted separately.
• The expected printing and dispatch period will be communicated to customers.
• Customers will be informed about significant changes to the expected printing or delivery schedule.
• If the required number of pre-orders is not achieved within the announced period, customers will be informed about the available options, including cancellation and applicable refunds.

7. Tracking and Delivery Updates

Where tracking facilities are available, customers will be provided with tracking details after dispatch.

Customers may use these details to follow the progress of their shipment through the respective courier service.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information.

Prime Pupil will not be responsible for delivery failures caused by incorrect or incomplete addresses supplied by customers.

If a shipment is returned due to an incorrect address, non-availability of the recipient or repeated unsuccessful delivery attempts, the customer may be required to bear additional shipping charges for re-dispatch, where applicable.

9. Damaged or Incorrect Products

If a customer receives a damaged, defective or incorrect product, they should contact us within 48 hours of delivery.

Customers are requested to provide:

• Order details.
• A description of the issue.
• Clear photographs or a short video showing the damaged or incorrect product.
• Relevant packaging photographs, wherever possible.

We will examine the complaint and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Delayed or Undelivered Orders

If an order has not arrived within the estimated delivery period, customers may contact us for assistance.

We will make reasonable efforts to coordinate with the courier service and provide an update.

11. Digital Products

eBooks, PDFs, downloadable study materials and other digital products are delivered electronically through the website or the customer’s registered account, as applicable.

No physical shipping charges apply to digital products.

12. Contact Us

For shipping-related enquiries, delivery updates or assistance with an order, please contact:

Website: www.primepupil.com

Email: connect@primepupil.com

Phone/WhatsApp: +91 8866520620

Location: Ahmedabad, Gujarat, India

We appreciate your trust in PrimePupil and thank you for supporting our educational and literary publications.

Prime Pupil – Learn, Explore, Read and Grow!